Trust & Safety
Trust & Safety
Everything that keeps your care safe, private and professional, in one place.
Chum Wellness is built on trust. We are a professional, nationwide mental-health platform in Bangladesh, and we hold ourselves to clear, published standards. Here is everything that keeps your care safe and confidential, in one place.
Our standards, in one place
- Credentials & Verification, qualified, verified psychologists, many registered with the Bangladesh Clinical Psychology Society (BCPS).
- Confidentiality, how we keep everything you share private, and the narrow legal limits.
- Client Consent, what you agree to before therapy, and your rights.
- Code of Ethics & Professional Standards, the ethical rules every therapist follows.
- Safeguarding & Client Safety, risk, crisis and child-protection protocols.
- Complaints & Grievance, how to raise a concern, acknowledged within 30 minutes.
- Data Protection & Security, how we protect and delete your data.
- Privacy Policy and Terms and Refund & Cancellation.
In an emergency
Chum Wellness is not an emergency service. If you or someone else is in immediate danger, call 999 or go to the nearest hospital emergency department.
Contact
Chum Wellness, 3rd Floor, House 9, Road 5, Shekhertek, Mohammadpur, Dhaka-1207. Phone/WhatsApp: +880 1739-000501. Email: info@chumwellness.com.