Data Protection & Security
How we protect, store and delete your information.
Your personal and health information is sensitive, and we protect it carefully. This page explains what we collect, how we secure it, how long we keep it, and your rights.
What we collect
We collect only what we need to provide and manage your care, such as your contact details, booking information and session records.
How your sessions are secured
Online sessions are conducted on encrypted platforms such as Google Meet, Zoom or WhatsApp video, agreed with you for your privacy and security. Please note that email and WhatsApp text reminders are convenient but are not fully secure channels for health information.
How long we keep your data
We retain client records for 3 years after your last session, after which they are securely deleted, unless the law requires us to keep them longer.
We never sell your data
Your information is used only to provide your care and run our service. We do not sell your data, and we do not share it with third parties except with your consent or where required by law.
Your rights
- Ask what information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete your information, subject to legal limits
- Withdraw consent to non-essential communication at any time
Legal framework
We handle personal data in line with applicable Bangladeshi law, including the Digital Security Act, and we are preparing for the country’s forthcoming Personal Data Protection framework.
If something goes wrong
If a data breach ever affects your information, we act quickly to contain it and inform those affected where appropriate.
Contact
For any data or privacy request, contact us at info@chumwellness.com or +880 1739-000501. Our office: 3rd Floor, House 9, Road 5, Shekhertek, Mohammadpur, Dhaka-1207.