Introduction
At Chum Wellness (accessible at https://chumwellness.com/), your privacy is of utmost importance to us. As a mental wellness platform dedicated to supporting the well-being of our visitors, we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, as well as your rights concerning your information.
Information We Collect
We gather information in the following ways when you interact with our website:
Information You Provide
When you contact us or seek services, you may voluntarily provide personal information, including your name, phone number, email address, details about high-level mental health issues you are currently facing, and your preferred area for in-person sessions. This information is essential for us to provide tailored support and facilitate your experience with our services.
Session Confidentiality
When you participate in a session with a psychologist, we prioritize your confidentiality. We will not have access to the content of your discussions during these sessions, ensuring that your privacy is respected.
Automatically Collected Information
Our website automatically collects standard visitor data, such as IP addresses, browser types, internet service providers (ISPs), timestamps, referring/exit pages, and click counts. This information is used solely for website analysis, improving our services, and understanding visitor behavior, and it is not linked to personally identifiable information.
Cookies and Web Beacons
Our website may use cookies, JavaScript, or web beacons to enhance user experience, analyze website traffic, and personalize content. Cookies are small files stored on your device that help us understand how you use our site. While we do not have a cookie consent button on our website, you can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of our website.
We may also partner with trusted third-party advertisers who may use cookies to track the effectiveness of their advertising campaigns and personalize your experience on other websites. We do not control these cookies, so we encourage you to review the privacy policies of these advertisers for more information.
Your Privacy Rights
Chum Wellness respects your privacy rights and provides you with the following options:
- Data Portability: You have the right to request that we transfer your data to another organization or directly to you under specific conditions.
- Access and Correction: You may request access to your personal information and ask for any inaccuracies to be corrected.
- Erasure: Under certain conditions, you can request that we delete your personal data from our records.
- Restriction of Processing: You may request that we limit the processing of your data in specific situations.
- Objection to Processing: You have the right to object to the processing of your data for particular purposes.
California Consumer Privacy Act (CCPA) Rights
If you are a resident of California, you have additional rights under the CCPA, including the right to request disclosure of the categories and specific pieces of personal data we collect and to request deletion of any personal data we hold about you.
Children’s Privacy
Chum Wellness does not knowingly collect personal information from children under the age of 13. If you believe that we have collected such information, please contact us immediately so we can take appropriate action to remove it from our records.
Data Security Measures
We implement a variety of security measures to maintain the safety of your personal information. These include encryption, secure server hosting, and strict access controls to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.
Data Retention Policy
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our policies. We may use your data to follow up with you regarding your mental health journey and for internal research to better tailor our services and advertising.
Third-Party Data Sharing
We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners who assist us in providing our services, under strict confidentiality agreements.
Legal Basis for Processing Data
We process your personal data based on your consent, the necessity of processing for the performance of a contract with you, or our legitimate interests, provided that your interests do not override those interests.
International Data Transfers
If we transfer your personal information outside your country, we will ensure that such transfers are conducted in accordance with applicable laws and that your data is adequately protected.
User Consent
By using our website, you consent to the collection and use of your information as described in this Privacy Policy.
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of [Your Jurisdiction].
Complaint Process
If you believe that your privacy rights have been violated, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.
Changes to this Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices. We encourage you to review this page regularly for any updates. Any changes will be prominently posted on our website.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
- Email: info@chumwellness.com
- Phone (Office): +880 1739-000501
- Phone (Founder): 01773328092
- Address: 126/3, Gate No-1, Monipuripara, Farmgate, Dhaka 1215
Your trust is important to us, and we are here to support your mental wellness journey.