Introduction

At Chum Wellness (accessible at https://chumwellness.com/), your privacy is of utmost importance to us. As a mental wellness platform dedicated to supporting the well-being of our visitors, we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, as well as your rights concerning your information.

Information We Collect

We gather information in the following ways when you interact with our website:

Information You Provide

When you contact us or seek services, you may voluntarily provide personal information, including your name, phone number, email address, details about high-level mental health issues you are currently facing, and your preferred area for in-person sessions. This information is essential for us to provide tailored support and facilitate your experience with our services.

Session Confidentiality

When you participate in a session with a psychologist, we prioritize your confidentiality. We will not have access to the content of your discussions during these sessions, ensuring that your privacy is respected.

Automatically Collected Information

Our website automatically collects standard visitor data, such as IP addresses, browser types, internet service providers (ISPs), timestamps, referring/exit pages, and click counts. This information is used solely for website analysis, improving our services, and understanding visitor behavior, and it is not linked to personally identifiable information.

Cookies and Web Beacons

Our website may use cookies, JavaScript, or web beacons to enhance user experience, analyze website traffic, and personalize content. Cookies are small files stored on your device that help us understand how you use our site. While we do not have a cookie consent button on our website, you can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of our website.

We may also partner with trusted third-party advertisers who may use cookies to track the effectiveness of their advertising campaigns and personalize your experience on other websites. We do not control these cookies, so we encourage you to review the privacy policies of these advertisers for more information.

Your Privacy Rights

Chum Wellness respects your privacy rights and provides you with the following options:

California Consumer Privacy Act (CCPA) Rights

If you are a resident of California, you have additional rights under the CCPA, including the right to request disclosure of the categories and specific pieces of personal data we collect and to request deletion of any personal data we hold about you.

Children’s Privacy

Chum Wellness does not knowingly collect personal information from children under the age of 13. If you believe that we have collected such information, please contact us immediately so we can take appropriate action to remove it from our records.

Data Security Measures

We implement a variety of security measures to maintain the safety of your personal information. These include encryption, secure server hosting, and strict access controls to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

Data Retention Policy

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our policies. We may use your data to follow up with you regarding your mental health journey and for internal research to better tailor our services and advertising.

Third-Party Data Sharing

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners who assist us in providing our services, under strict confidentiality agreements.

Legal Basis for Processing Data

We process your personal data based on your consent, the necessity of processing for the performance of a contract with you, or our legitimate interests, provided that your interests do not override those interests.

International Data Transfers

If we transfer your personal information outside your country, we will ensure that such transfers are conducted in accordance with applicable laws and that your data is adequately protected.

User Consent

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of [Your Jurisdiction].

Complaint Process

If you believe that your privacy rights have been violated, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.

Changes to this Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices. We encourage you to review this page regularly for any updates. Any changes will be prominently posted on our website.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Your trust is important to us, and we are here to support your mental wellness journey.